Shipping & Delivery
All sales are final. You will receive a shipping confirmation e-mail and tracking number once your order has shipped. If you believe you have placed your order incorrectly, PLEASE contact Anna immediately via email with your order number within 5 hours of ordering. Cancellation requests sent after this timeframe may not be honored. Customer service issues are not dealt with through DM. Pseudocoelomate reserves the right to cancel orders before they have been fulfilled. Orders cancelled by Pseudocoelomate will receive a full refund. Custom orders cancelled by the customer will not receive a refund for the 40% custom deposit.
You must double check your shipping address before ordering. Pseudocoelomate is not responsible for failed delivery due to incorrect address. If an order is returned by the carrier due to insufficient address, Pseudocoelomate will charge a maximum $10 reshipment fee to mail it to the correct address. Pseudocoelomate will not refund orders that were placed to the incorrect shipping address at the customer's fault once the order is shipped.
Please note that expedited shipping will not speed up the fulfillment of your order. You will still need to wait for processing times. When you select “2-day shipping” or a similar option, you are notifying the shipping company of your shipping preference. Pseudocoelomate is a one-person business, and Anna works a full-time job, so before placing your order, please keep in mind that wait times may be longer than you are used to with larger companies. Notices for order deadlines before holidays will be posted on social media.
Once your package has shipped, it is the responsibility of the buyer to ensure that they receive the package. If you believe your piece has been lost in the mail, please contact USPS or the appropriate shipping company. Pseudocoelomate is not responsible for lost or stolen packages.
Legal
The customer must provide accurate and complete details at the time of the transaction. The customer may be required to provide additional details (address, e-mail, phone number, etc.) upon the shop’s request to ensure the accuracy and delivery of the order. Pseudocoelomate may share this information with its online store hosting provider Squarespace so that they can provide website services to the business.
If the customer does provide an incorrect shipping address and does not contact the business within 5 hours of placing the order, Pseudocoelomate is not obliged to cancel the order. Pseudocoelomate is not obliged to re-send an order to the correct address at the shop’s expense. Once an order is confirmed, Pseudocoelomate is not obliged to make any changes or cancellations to the order summary unless contacted via email within 5 hours of order placement. Please see the above shipping and delivery policy for more information.
Pseudocoelomate reserves the right to cancel orders at any time without prior notice. This includes the right to cancel your order after it has been submitted due to inaccuracies on the site, incorrect payment information, insufficient shipping information, and/or suspected fraudulent activity. Fraudulent charge backs will be escalated through the arbitration process to the fullest extent allowed under card network rules.
Privacy
This website is hosted by Squarespace. Squarespace collects personal data when you visit or purchase from this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Billing and shipping address (purchases only)
Details relating to your purchase
Email address (purchases only)
Name (purchases only)
Phone number (purchases only)
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.
When you make a purchase from this website, the business uses Squarespace Payments as its payment solution. Squarespace Payments is a fully integrated, native payment solution provided by online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:
Stripe - payment processing services. You can read Stripe’s privacy policy here.
Sift - fraud monitoring and detection services. You can read Sift’s privacy policy here.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
Pseudocoelomate may email you with messages about your order or account activity. For example, you may receive an email stating that:
You’ve created a customer account
Your customer account password has been reset or updated
You’ve made a purchase
Your order has shipped
It’s not possible to unsubscribe from these messages.Pseudocoelomate shares your contact information with Squarespace, its website hosting provider, so they can send these emails to you on our behalf.
Pseudocoelomate may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email.